Privacy Policy (Think Tank Agency)

Last updated: 23 December 2025

Welcome to Think Tank Agency (“Think Tank”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, transfer, and protect personal data when you visit our website https://thinktank-agency.com/, contact us, request a proposal, sign up for services, or otherwise interact with us.

This policy is designed to align with best practices and applicable requirements, including Egypt’s personal data protection principles.

1. Who We Are (Data Controller)

Data Protection Contact (if applicable): info@thinktank-agency.com

 

2. Scope

This Privacy Policy applies to:

  • Website visitors

  • Prospective clients and leads

  • Clients and client representatives

  • Vendors/partners

  • Applicants (if you use the site for recruitment)

3. Personal Data We Collect

We may collect the following categories of personal data:

A) Information you provide directly

  • Name, job title, company name

  • Email address, phone number, WhatsApp number

  • Billing details (company billing name, address, tax details)

  • Information you submit in forms (briefs, campaign info, brand assets, requirements)

  • Communications and messages (emails, WhatsApp messages, recorded calls if you consent)

  • Any files or content you upload (documents, logos, creatives)

B) Information collected automatically

  • IP address, approximate location (city/country)

  • Device identifiers, browser type, operating system

  • Pages viewed, time spent, clicks, referring URLs

  • Cookies and similar tracking technologies (see Section 9)

C) Information from third parties

  • Public business information (e.g., company website)

  • Analytics providers (aggregated usage insights)

  • Advertising platforms (if you run campaigns and grant access)

4. How We Use Your Personal Data (Purposes)

We use personal data for the following purposes:

Service delivery and operations

  • Respond to inquiries and provide proposals/quotations

  • Onboard clients, manage accounts, deliver agreed services

  • Project management, reporting, and client support

  • Quality assurance and internal record keeping

Payments and administration

  • Issue invoices and receipts

  • Process payments and manage subscriptions

  • Fraud prevention and chargeback handling

Marketing and communications

  • Send service updates, newsletters, and offers (where permitted)

  • Invite you to events, webinars, or announcements
    You can opt out anytime (see Section 11).

Security and legal

  • Protect our website, systems, and users

  • Investigate suspicious activity or policy violations

  • Comply with legal obligations and respond to lawful requests

5. Legal Bases for Processing

Depending on the context, we process personal data based on:

  • Contractual necessity (to provide services or take steps at your request)

  • Consent (e.g., marketing communications, optional cookies)

  • Legitimate interests (service improvement, security, fraud prevention)

  • Legal obligation (tax, accounting, regulatory requirements)

6. Sharing and Disclosure

We do not sell your personal data. We may share data with:

Service providers (processors)

  • Hosting, email, CRM, and project management tools

  • Analytics providers (e.g., traffic measurement)

  • Cloud storage for deliverables (e.g., Google Drive, Microsoft services)

Payment processing

  • Payments are processed by third-party payment service providers (e.g., Paymob or other processors).
    We do not store full card details on our servers. Card data is handled by the payment processor under its own security standards.

Advertising and campaign platforms (when you authorize)

  • Meta, Google, TikTok, LinkedIn, etc., to execute campaigns and reporting

Professional advisors and authorities

  • Lawyers, accountants, auditors (when needed)

  • Government/regulatory bodies when required by law or to protect rights

We only share the minimum necessary data and require confidentiality/security commitments where appropriate.

7. International Transfers

Some of our service providers may host data outside Egypt (e.g., cloud infrastructure). Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards and contractual protections.

8. Data Retention

We retain personal data only as long as necessary for the purposes described above, including:

  • Contract management and service delivery

  • Resolving disputes and enforcing agreements

  • Legal, accounting, and tax requirements

Typical retention periods depend on the nature of the relationship and applicable legal obligations. When data is no longer needed, we securely delete or anonymize it.

9. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Make the website function properly

  • Understand website performance and usage

  • Improve content and user experience

  • Support advertising/remarketing (where applicable)

Cookie Types

  • Strictly necessary (required for basic site functions)

  • Analytics (helps us understand site usage)

  • Marketing (supports ads and remarketing, if enabled)

You can control cookies via your browser settings and (if implemented) a cookie banner/consent tool. Disabling cookies may affect site functionality.

10. Security Measures

We apply reasonable administrative, technical, and organizational measures to protect personal data, such as:

  • Access controls and least-privilege permissions

  • Secure hosting and encryption where appropriate

  • Staff confidentiality obligations

  • Periodic reviews of security practices

No system is 100% secure. If you suspect any issue, contact us immediately.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access your personal data

  • Correct inaccurate data

  • Delete data (where permitted)

  • Withdraw consent (for consent-based processing)

  • Object to certain processing (e.g., marketing)

  • Receive a copy of certain data (where applicable)

To exercise your rights, contact us at: info@thinktank-agency.com
We may need to verify your identity and authority (especially for company accounts).

12. Children’s Privacy

Our services are intended for businesses and individuals aged 18+. We do not knowingly collect data from children.

13. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies separately.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. Material changes may be communicated via the website or email when appropriate.

15. Contact Us

Think Tank Agency
Website: https://thinktank-agency.com/
Email: info@thinktank-agency.com
Phone/WhatsApp: +2 0155 631 2221
Address: 53,Abdel Aziz Fahmy Street – Heliopolis, Cairo